Refund policy
Last updated: September 29, 2026
Our 90-day money-back guarantee
If Gluca Pumpkin Seed Oil isn't right for you for any reason, request a refund within 90 days of delivery and we will refund the price you paid for that order.
Opened and empty bottles are covered
Give it a real try. You can open the bottles and take the softgels, and still get your money back, even if the bottles are empty. You don't need to send them back unless our reply asks you to.
How to request a refund
Use our Request a Refund form. It takes about a minute and asks for your order number, name and email. You can also email support@glucahealth.com with the name on the order and your order number.
We reply within 24 hours on business days. If we need anything sent back, our reply will include free return instructions. Please don't ship anything back before you hear from us, because returns sent without instructions can't always be matched to an order.
Bundles
The guarantee covers the whole bundle you bought (1, 3 or 5 bottles).
Damaged, missing or incorrect items
Please check your order when it arrives. If anything is damaged, missing or not what you ordered, contact us within 14 days of delivery with a photo of the item and the outer box. We will send a free replacement or give you a full refund, your choice.
Subscription refills
Each refill shipment has its own 90-day guarantee, counted from the day that refill is delivered. Cancelling your subscription stops future refills; it does not by itself refund a refill that has already shipped, but you can still request a refund for that refill under this guarantee. See our Subscription & Refill Policy.
What is not covered
- Requests made more than 90 days after delivery
- Products bought from another seller (only orders placed on glucahealth.com are covered)
- Gift cards
How refunds are paid
Approved refunds go back to your original payment method within 3 business days of approval. Most banks show the money 5 to 10 business days after that. Shipping is always free, so there is no shipping charge to deduct.
Please contact us first
If something is wrong with a charge, email us before contacting your bank. We can usually fix it the same day, and a bank dispute can take weeks.
Questions
Gluca is a brand of Gluca Health. Gluca Health, 975 Nostrand Ave, Unit 641, Brooklyn, NY 11225, United States. Email support@glucahealth.com or use our contact form. We usually reply within 24 hours on business days.