Cancellation policy
Last updated: September 29, 2026
Cancel or change an order
We pack orders quickly. Here is exactly what we can and can't change.
Before your order ships
Email support@glucahealth.com within 12 hours of placing your order and we can cancel it, change the bundle, or correct the delivery address. Put your order number in the message and write CANCEL or CHANGE at the start so we see it first.
After your order ships
Once a parcel has a tracking number we can't stop or redirect it. You can accept it and request a refund under our 90-day money-back guarantee using our Request a Refund form.
Cancelling your subscription
You can cancel your subscription at any time, in whichever way is easiest for you:
- Online: sign in to your account on glucahealth.com and open Subscriptions to cancel, skip or pause a refill yourself, with no need to contact us.
- By email: write to support@glucahealth.com or use our contact form with the name on the order and your order number. We confirm every cancellation by email.
Cancel at least 24 hours before your next refill is scheduled. A request received less than 24 hours before a refill is charged stops the refills after that one. There is no minimum number of refills and no cancellation fee.
Cancelling stops all future refills. It does not by itself refund a refill that has already shipped, but that refill is still covered by our 90-day money-back guarantee.
Skipping or pausing a refill
Instead of cancelling, you can skip a month or pause your subscription, online in your account or by emailing us, at least 24 hours before the refill is charged.
Full details of prices and billing are in our Subscription & Refill Policy.
Questions
Gluca is a brand of Gluca Health. Gluca Health, 975 Nostrand Ave, Unit 641, Brooklyn, NY 11225, United States. Email support@glucahealth.com or use our contact form. We usually reply within 24 hours on business days.