Shipping policy

Last updated: September 29, 2026

Where we ship

We ship to addresses in the 50 United States and Washington, DC. We don't ship outside the United States at this time; if an order is placed with an address outside the United States, we will cancel it and refund it in full.

Shipping cost

Shipping is free on every order, including every subscription refill.

Delivery time

Most orders arrive within 7 days. The estimated delivery date shown before you order is a guide, not a guarantee. Orders placed on a weekend or public holiday start processing the next business day, and delivery can take longer during holidays, severe weather or carrier delays.

Tracking

You will get an email with a tracking number when your parcel ships. Tracking can take up to 24 hours to start updating. If nothing has moved after 3 business days, contact us and we will follow up with the carrier.

Subscription refills

If you subscribed, your refill ships every month, with the same number of bottles as your first order, free. You can skip, pause or cancel before any refill; see our Subscription & Refill Policy.

Address changes

Please check your address at checkout. We can only change an address before the order ships; see our Cancel or Change Order policy. For subscriptions, you can update your address for future refills in your account.

Lost, delayed or damaged parcels

If tracking shows delivered but you can't find the parcel, check with others at the address and your building mail room, then contact us within 14 days. If a parcel is lost in transit or arrives damaged, we will send a replacement or refund it in full.

Questions

Gluca is a brand of Gluca Health. Gluca Health, 975 Nostrand Ave, Unit 641, Brooklyn, NY 11225, United States. Email support@glucahealth.com or use our contact form. We usually reply within 24 hours on business days.